Who Should Participate?

Business owners, sales managers and their teams and independent sales reps. 

This program is for sales professionals that want to improve theirs skills and are willing to break out of their comfort zone to achieve extraordinary results.

When:  6 bi-weekly sessions  - Next one starting October 24, 2008
Time: 8:00 a.m. – 11:00 a.m.
Investment:  $1,200

Click here to register for workshops & seminars.

68% of customers you lose go to the competition because of your attitude of indifference toward their business…

It costs 5-6 times more to attract a new customer than to keep an existing one…

Happy customers tell 4-5 others of their positive experience while dissatisfied customers tell 9-12 others…

15% of customer service representatives say that dealing with customers gets in the way of getting their job done…

How is your customer service?

If these numbers concern you or they hit a little too close to home, then you owe it to yourself and your business to participate in the next Building Customer Loyalty Workshop.

This workshop is intended for all positions within your company that interact with customers, such as inside sales, customer service reps, order entry, service scheduling, etc. 

Here are the learning objectives for the workshop:

• Understand and demonstrate customer service skills
• Explore effective communication skills key to managing the customer relationship
• Ability to understand customer requirements
• Develop effective solutions to meet those requirements
• Position and manage customer expectations
• Employ a process for solving problems and handling difficult situations
• Getting agreement and confirming satisfaction

When:  Tuesday, Oct. 28, 2008
Time:   8:30 a.m. – 4:00 p.m.
Investment:  $295 (Includes course materials,food and refreshments)

Click here to register for workshops & seminars.

PEAK Workshop

Are you interested in profitable growth?

Would you like to improve the efficiency at which you deliver your product or service?

Do you want a team that can manage profitable growth?

Would you like to begin stepping out of the day to day operations?


If you answered yes to any of these questions, you owe it to yourself and your business to participate in an upcoming PEAK Workshop.

In the workshop you will learn about…

Profitable Growth

• Planning Process:  How strategic to operational plans will drive sustainable results in your organization.
• Budgeting, Forecasting & Financial Reporting:  Why is it necessary for driving and managing successful growth?
• Developing a marketing plan and sales process that is tied to your strategic goals and provides a positive return on your investment.

Efficient Operations

• Creating efficient, accurate and predictable processes that do not involve key leaders or you.
• Improving organizational efficiency by process optimization and Six Sigma principles.
• Developing your dashboard to align expectations and get results.

Aligned Team

• Instituting a hiring process that is more than just a flip of the coin.
• Profiling to reduce turnover and increase retention and results.
• Aligning your team with shared passion and a “results” focused attitude.

Knowledgeable Leadership

• It begins with you
• Are you developing your leaders for tomorrow?
  

Time: 8:00 - 10:30 a.m.
Investment: $45.00

Click here to register for workshops & seminars.

Creative Problem Solving

Simplify business improvement and learn the basics of Six Sigma…demystify the buzz word! You will learn the 7 Step Problem Solving Process that can applied to any industry and any size organization. You will leave with:
• An understanding of the Plan-Do-Check-Act improvement cycle
• Simple yet highly useful tools to kick start your process improvement process.
• A way to target inefficiencies and then incrementally improve your business processes
• Best practices on gaining buy-in from your team and organize process improvement teams

Time: 8:30 a.m. – 4:30 p.m.
Date: Call or email for dates
Investment: $365

Click here to register for workshops & seminars.

Leading Process Improvement

For leaders who want to improve results and effectively lead change. Learn why resistance occurs as you try to invoke change, tools for uncovering and overcoming the resistance, and basic process improvement methodology that yields sustainable results. You will learn:
• Change Models
• Force Field Analysis
• Process mapping
• Leaders Responsibilities

Time: 8:00 a.m. – 12:00 p.m.
Date: Call or email for dates
Investment: $185

Click here to register for workshops & seminars.

Planning Workshop

You know you should be doing a better job of developing plans for future growth...but you never seem to get around to it.

In the right angle planning workshop, you will get everything you need to make dramatic improvements to your business in the next three months and well into the future. You’ll learn how successful businesses plan their ongoing success - and then you’ll build these same principles into your own business (regardless of size) to create your own personalized 90-day action plan, step by step. Then, crucially, you’ll learn how to implement your new skills and systems on a daily basis to achieve real results. If you’re serious about fulfilling your business potential, this is a MUST ATTEND EVENT!

A powerful agenda is planned and you will leave with:

• Annual revenue and profit goals with quarterly targets.
• Strategies and Goals to increase profits.
• Key Performance Indicators (KPI’s) for the next 90 days.
• Specific goals and objectives that will drive your business to the next level.

Time: 9:00 a.m. – 2:00 p.m.
Date: Call or email for dates
Investment: $195

Click here to register for workshops & seminars.

Business Success Program

12 week, 7 session program that will help get your business hitting on all cylinders. You will learn new ideas and strategies in each session and then apply them in your business. Along with the learning, you will have the opportunity to ask questions and get help in the implementation of the strategies. Here is a quick overview of what will be covered…

• Vision, Mission & Culture
• Financial Mastery – understand the numbers and be able to make decisions
• Profitable Growth For Your Business
• Successful Marketing
• Effective Selling
• Systemizing Your Business
• Building Strong Teams

Time: 6:00 – 8:30 p.m.
Dates: 7 sessions, please contact us for dates
Investment: Please contact us.

Click here to register for workshops & seminars.

Leading High Performing Teams

Create high performing teams in your organization when you experience first hand the characteristics that enable teams to become high performing. In this hands-on learning lab you will learn to recognize how you directly impact teams and how teams will flourish with the right leadership. You will leave with:
• Identifiable characteristics of high performing teams & leader’s role
• DiSC personal assessment that helps improve your communication and problem solving skills as a leader
• Stages of Team Development and your role as a leader at each stage
• Action plan on how you can improve your own team’s performance

Time: 8:30 a.m. – 3:00 p.m.
Date: Call or email for dates
Investment: $345

Click here to register for workshops & seminars.